Phone broke on holiday in Batumi: what to do

A holiday in Batumi, the sea, photos, and suddenly the phone hits the tiles or the water. Without a phone in a foreign country it's hard: maps, taxis, banking, staying in touch. Here's what to do.

If the screen cracked

If the image is fine and touch works, put clear tape or a screen protector over the cracks so you don't cut yourself or make it worse.
Back up your photos while the screen still works.
Many screen replacements on popular models are done the same day if the part is in stock. It's best to check availability first: send us the model.

See Cracked glass but the screen works.

If it fell in the sea

Turn it off, don't charge it, no rice and no drying in the sun. Salt water is most dangerous in the first hours and days, so bring it to a technician straight away rather than waiting until you're home. See Phone dropped in the sea.

If it stopped charging

On the beach, sand gets packed into the port. Don't poke it with metal or blow into it. Try another cable; if that doesn't help, cleaning the port doesn't take long. See Phone won't charge.

If it overheated in the sun

Move it into the shade, take off the case and let it cool. Don't put it in the fridge. See Phone gets hot in the heat.

How to stay connected meanwhile

Log into Telegram, WhatsApp and email on a laptop or tablet.
Put your SIM into any spare phone.
Banking: many banks let you temporarily log in from another device.

Important for tourists

Warranty. Ask whether the repair warranty still applies after you leave. We give a warranty on the receipt.
Price before the repair. Always ask for the price and part type up front; see How not to get scammed.
Language. We speak Russian, English and Georgian.

How we help tourists

By appointment, daily from 10:00 to 22:00. Send us the model and what happened on Telegram; we'll check the part is in stock and try to finish before you leave. You get the price before the repair, and we film the intake.